Shipping policy
Shipping
Every Cherry Pop order is inspected by hand before it leaves us. Here is what to expect from the moment you order.
Processing time
Orders ship within 5–7 business days, Monday to Friday, excluding holidays. Orders placed on a weekend or holiday begin processing the next business day.
During launches, restocks and the holiday season, processing can take longer. If your order is affected, we'll let you know by email.
Made-to-order lengths
Lengths of 32" to 40" are made to order and ship within 10–15 business days. We'll confirm your timeline by email after you order.
Shipping rates
Standard shipping is complimentary on every US order, with no minimum.
There's nothing to choose at checkout: every order ships the same way, at no charge.
Delivery time
Once your order ships, most packages arrive within 1–4 business days, depending on your state. Your total wait is processing time plus delivery time: for in-stock lengths, usually 6–11 business days from order to arrival. Delivery estimates aren't guaranteed, and weather or carrier delays are outside our control.
Need your hair by a set date? Email hello@cherrypophair.com before you order and we'll tell you what's possible.
Carrier
Orders ship from New Jersey. Most orders travel with UPS; smaller orders, such as a single bundle or a closure, may ship with USPS. We choose the carrier that best suits your package. Orders over $500 require a signature on delivery.
Order tracking
You'll receive a tracking email as soon as your order ships. Please allow up to 48 hours for tracking to update.
Where we ship
We ship within the United States. We don't currently ship internationally.
Cancellations
Orders can be cancelled within 12 hours of purchase, before they ship. See Cancellations in our Return policy.
Address accuracy
Please check your shipping address at checkout. Address changes must be requested at hello@cherrypophair.com before your order ships. If a package comes back to us because of an incorrect address or a refused delivery, reshipping is at your cost.
Delivered but not received
If tracking shows your order as delivered but you can't find it, check around your home and with neighbors, and allow 24 hours; carriers sometimes mark a package delivered before it arrives. If it still hasn't turned up, contact the carrier directly with your tracking number to start a missing-package claim.
Email us at hello@cherrypophair.com within 48 hours of the delivery scan. We'll send any shipping details the carrier asks for and support you through the process. Cherry Pop Hair isn't responsible for packages lost or stolen after the carrier confirms delivery.
Damaged packages
If your package arrives damaged, email us within 7 days of delivery with photos of the box and the hair. We'll arrange a replacement or refund under our Return policy.
Contact
Email: hello@cherrypophair.com, Monday to Friday, 10 AM–5 PM ET. We reply within 1–2 business days.
Business information
Cherry Pop Hair LLC 555 Grand Ave, PO Box 7113 Ewing, NJ 08628
This address is for business correspondence only. Returns must be approved in advance; see our Return policy.