Returns & Exchanges
Human hair extensions are a personal-care product, so all sales are final. We make one exception for hair that comes back exactly as it left us.
The 7-day exception
You may request a return or exchange within 7 days of delivery if your hair is untouched:
- The security tie and the Cherry Pop hair tag are still attached
- It has not been washed, combed, brushed, styled, curled, flat-ironed, cut, colored or installed
- It is in its original packaging, with everything it arrived with
Returns are by request only. Email hello@cherrypophair.com with your order number, the item, and photos of the hair in its packaging. We reply within 1–2 business days. Hair sent back without an approved request can't be accepted.
Once approved, please ship it back within 7 days using a tracked, insured service. Return shipping is paid by you, and we can't be responsible for returns lost in transit.
Your options
- Exchange for another length or texture: no fee
- Store credit for the full amount: no fee
- Refund to your original payment method: less a $25 restocking fee
Not eligible for return
- Lace closures and frontals, unless they arrive defective
- Made-to-order lengths (32" to 40")
- Items marked final sale
- Hair that has been washed, styled, colored, cut or installed
Damaged, defective or wrong item
Please inspect your hair as soon as it arrives, before washing or installing. If anything is wrong, email us within 7 days of delivery with photos or a short video. If we confirm a defect or a mix-up, we'll send a prepaid return label and replace the item or refund you in full.
Raw hair is natural, so some variation is expected and isn't a defect: slight differences in wave pattern or tone between bundles, and light shedding during the first few washes. We can't take responsibility for hair once it has been colored, bleached or chemically treated.
Cancellations
You can cancel within 12 hours of placing your order, as long as it hasn't shipped, for a full refund. Email hello@cherrypophair.com with your order number. After that, the order is final.
Refunds
We inspect returns within 3 business days of arrival and email you the result. Approved refunds go back to your original payment method; banks usually take 5–10 business days to post them. Orders paid with Afterpay, Klarna or Sezzle are refunded to that plan.
Return address
Once your return is approved, we'll email you the return address and shipping instructions. Please don't send anything before then.
Shipping
Every Cherry Pop order is inspected by hand before it leaves us. Here is what to expect from the moment you order.
Processing time
Orders ship within 5–7 business days, Monday to Friday, excluding holidays. Orders placed on a weekend or holiday begin processing the next business day.
During launches, restocks and the holiday season, processing can take longer. If your order is affected, we'll let you know by email.
Made-to-order lengths
Lengths of 32" to 40" are made to order and ship within 10–15 business days. We'll confirm your timeline by email after you order.
Shipping rates
Standard shipping is complimentary on every US order, with no minimum. There's nothing to choose at checkout: every order ships the same way, at no charge.
Delivery time
Once your order ships, most packages arrive within 1–4 business days, depending on your state. Your total wait is processing time plus delivery time: for in-stock lengths, usually 6–11 business days from order to arrival. Delivery estimates aren't guaranteed, and weather or carrier delays are outside our control.
Need your hair by a set date? Email hello@cherrypophair.com before you order and we'll tell you what's possible.
Carrier
Orders ship from New Jersey. Most orders travel with UPS; smaller orders, such as a single bundle or a closure, may ship with USPS. We choose the carrier that best suits your package. Orders over $500 require a signature on delivery.
Order tracking
You'll receive a tracking email as soon as your order ships. Please allow up to 48 hours for tracking to update.
Where we ship
We ship within the United States. We don't currently ship internationally.
Cancellations
Orders can be cancelled within 12 hours of purchase, before they ship. See Cancellations in our Return policy.
Address accuracy
Please check your shipping address at checkout. Address changes must be requested at hello@cherrypophair.com before your order ships. If a package comes back to us because of an incorrect address or a refused delivery, reshipping is at your cost.
Delivered but not received
If tracking shows your order as delivered but you can't find it, check around your home and with neighbors, and allow 24 hours; carriers sometimes mark a package delivered before it arrives. If it still hasn't turned up, contact the carrier directly with your tracking number to start a missing-package claim.
Email us at hello@cherrypophair.com within 48 hours of the delivery scan. We'll send any shipping details the carrier asks for and support you through the process. Cherry Pop Hair isn't responsible for packages lost or stolen after the carrier confirms delivery.
Damaged packages
If your package arrives damaged, email us within 7 days of delivery with photos of the box and the hair. We'll arrange a replacement or refund under our Return policy.
Contact
Email: hello@cherrypophair.com
Monday to Friday, 10 AM–5 PM ET. We reply within 1–2 business days.
Business information
Cherry Pop Hair LLC
555 Grand Ave, PO Box 7113
Ewing, NJ 08628
This address is for business correspondence only. Returns must be approved in advance; see our Return policy.