SHIPPING & RETURNS
SHIPPING & RETURNS
Upon placing your order, your products will ship within 3-5 business days or 10 -to 15 days for human hair wigs, with the exception of weekends. A shipping confirmation email including the tracking number will be sent to the email associated with the order.
All orders received after 5PM EST will begin processing the next business day.
If you require express service, please contact customer service at email@example.com
We ship all orders to verified billing and shipping address.
We ship all US orders via United States Postal Service.
Domestic orders generally arrive within 3-5 business days after your package has shipped.
We are pleased to offer a return policy on unworn items in their original, new condition.
Due to important federal laws and health regulations, we adhere to a strict policy in regards to exchanging or return of merchandise.
Cherry Pop Hair is happy to provide a full refund (excluding shipping costs) or exchange on hair extensions that have not been opened or worn, and are returned to us in original packaging and condition. Please note, we are unable to offer any refunds or exchanges on hair extensions that are returned to us with the elastic banding or zip ties removed.
*Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from its original packaging and is used in any visible manner, or tampered with the exchange policy will be voided.
Why are extensions non-returnable if opened?
Human hair extensions are a hygienic product. Federal law prohibits the return of human hair products that have been used and that includes "trying them on". Please inspect your extensions thoroughly for color, quality and texture before wearing them or trying them on. Used extensions cannot be returned for refund or exchange (no exceptions). Please read the return policy thoroughly before making your purchase.
How do I make an exchange or return?
Follow these steps for a return or exchange:
Email us at firstname.lastname@example.org with a brief description of why you why like to return or exchange your item along with your order number. Please do not send back the product until you receive a response from us.
Package the product and invoice properly for shipping. The sales invoice must be included with your return. Not including the invoice or your order number will result in a delayed refund or exchange, as we will not be able to track your transaction & payment information
All returns must be sent back to us using a delivery service that insures you for the value of the goods. Cherry Pop Hair cannot be responsible for lost or misdirected returns.
Return AddressCherry Pop Hair PO Box 9932 Newark, NJ 07104
After we receive your package, allow for your refund or exchange to be processed
All Cherry Pop Hair extensions must be shipped back unopened in its original packaging and contents or a return/exchange will not be issued.
Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs. Your order must be shipped back via an insured or trackable method as we cannot be held responsible for any lost or misdirected returns.
Please indicate on the package "RETURN, NO DUTIES" or there is a risk that your package will be returned to you.
When will I receive my refund or exchange?
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 3 to 7 working days. Please note exchanges may incur a $10 restocking and handling fee.
What is the return period?
We will provide a full refund or exchange on unworn and unused hair extensions within 14 days of the date that you receive your hair extensions.
How can I contact you?
You can contact us by emailing email@example.com or using the contact form. We strive to reply to all inquiries within 24 hours (Monday to Friday).