The hair
What does "raw hair" mean?
Raw hair is human hair that has not been chemically processed, permed or coated. It moves, colors and wears like natural hair, and because it's natural, wave pattern and tone can vary slightly from bundle to bundle.
How many bundles do I need?
Three bundles give a full look for most installs up to about 22". For 24" and longer, or for extra fullness, choose four. Add a lace closure or frontal if you want a finished look with no leave-out.
Can I color or bleach my hair?
Yes. Raw hair takes color beautifully. We recommend a professional colorist, and a strand test first. Please note that hair that has been colored or bleached can't be returned.
How do I care for it?
Treat it like your own hair. Wash with a sulfate-free shampoo and conditioner, deep-condition every week or two, and detangle gently from the ends up with a wide-tooth comb. Use a heat protectant whenever you style with heat, let curls air-dry, and wrap or bonnet your hair in satin at night.
How long will it last?
Raw hair is made to be reused across several installs. How long yours lasts depends on how often you wear it, how much heat and color it sees, and how it's cared for.
Will it shed?
Light shedding during the first few washes is normal for natural hair. Ask your stylist to seal the wefts before installing to keep shedding to a minimum.
Do you offer lengths over 30"?
Yes. Lengths of 32" to 40" are made to order and ship within 10–15 business days. Made-to-order lengths are final sale.
Orders & shipping
How much is shipping?
Shipping is complimentary on every US order.
How long does shipping take?
Orders ship in 5–7 business days, or 10–15 for lengths of 32" to 40". Most arrive 1–4 business days after they ship. Orders over $500 require a signature on delivery.
Do you ship internationally?
Not at this time. We ship within the United States.
Can I pay over time?
Yes. Choose Klarna, Afterpay or Sezzle at checkout to split your order into payments. We also accept all major cards, PayPal and Google Pay.
Can I cancel my order?
Yes, within 12 hours of ordering, as long as it hasn't shipped. Email us with your order number.
My tracking says delivered, but I don't have my package.
Check around your home and with neighbors, and allow 24 hours. If it still hasn't arrived, contact the carrier with your tracking number to open a claim, and email us within 48 hours of the delivery scan so we can support you.
Returns
Can I return my hair?
Yes, if it's untouched: tie and hair tag attached, unwashed and unstyled, in its original packaging. Request it within 7 days of delivery at hello@cherrypophair.com. Exchanges and store credit are free; refunds carry a flat $25 restocking fee.
Can I return a closure or frontal?
Lace closures and frontals are final sale. If yours arrives defective, email us within 7 days of delivery, before installing, and we'll make it right.
What if something is wrong with my order?
Email us within 7 days of delivery with photos or a short video. If it's defective or the wrong item, we cover return shipping and replace or refund it in full.
Full details are in our Shipping & Returns policy.
Still have a question?
Email hello@cherrypophair.com. We're here Monday to Friday, 10 AM–5 PM ET, and reply within 1–2 business days.