Refund policy

Returns & Exchanges

Human hair extensions are a personal-care product, so all sales are final. We make one exception for hair that comes back exactly as it left us.

The 7-day exception

You may request a return or exchange within 7 days of delivery if your hair is untouched:

  • The security tie and the Cherry Pop hair tag are still attached
  • It has not been washed, combed, brushed, styled, curled, flat-ironed, cut, colored or installed
  • It is in its original packaging, with everything it arrived with

Returns are by request only. Email hello@cherrypophair.com with your order number, the item, and photos of the hair in its packaging. We reply within 1–2 business days. Hair sent back without an approved request can't be accepted.

Once approved, please ship it back within 7 days using a tracked, insured service. Return shipping is paid by you, and we can't be responsible for returns lost in transit.

Your options

  • Exchange for another length or texture: no fee
  • Store credit for the full amount: no fee
  • Refund to your original payment method: less a $25 restocking fee

Not eligible for return

  • Lace closures and frontals, unless they arrive defective
  • Made-to-order lengths
  • Items marked final sale
  • Hair that has been washed, styled, colored, cut or installed

Damaged, defective or wrong item

Please inspect your hair as soon as it arrives, before washing or installing. If anything is wrong, email us within 7 days of delivery with photos or a short video. If we confirm a defect or a mix-up, we'll send a prepaid return label and replace the item or refund you in full.

Raw hair is natural, so some variation is expected and isn't a defect: slight differences in wave pattern or tone between bundles, and light shedding during the first few washes. We can't take responsibility for hair once it has been colored, bleached or chemically treated.

Cancellations

You can cancel within 12 hours of placing your order, as long as it hasn't shipped, for a full refund. Email hello@cherrypophair.com with your order number. After that, the order is final.

Refunds

We inspect returns within 3 business days of arrival and email you the result. Approved refunds go back to your original payment method; banks usually take 5–10 business days to post them. Orders paid with Afterpay, Klarna or Sezzle are refunded to that plan.

Return address

Once your return is approved, we'll email you the return address and shipping instructions. Please don't send anything before then.